SHIPPING & RETURNS
SHIPPING POLICY
The U.S. Standard shipping costs will be applied upon purchase. Tracking will be disclosed to the recipient via email to confirm receipt of delivery.
*International shipping costs may vary.
RETURN & EXCHANGE POLICY
JpawJ will accept, for return or exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer. Items must be returned in JpawJ’s original packaging.
A request for refund or exchange must be made by email (jpawj17@gmail.com) within 14 days of posted delivery via the format below;
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Subject Line: RETURN or EXCHANGE
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Body: SPECIFIED REASON (If there are damages or particular defects with your purchase, please upload photos)
Once the request is submitted, allow 48 hours to reply with the next course of action which may include the following;
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A full refund upon the item’s return or,
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Reimbursement for the exchange of a new item that is at a lower cost than the initial item purchased or,
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An item of equal value to exchange for the initial item purchased to be mailed within 7 days the email request was submitted.